Terms of Service

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of VendorMode, including the free trial and any paid subscription (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy and Cookie Notice, which are incorporated by reference.

1. Eligibility and account registration

• You must be of legal age to form a binding contract where you live and have authority to bind your organization (if applicable).
• You agree to provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and all activity under your account.

2. Business use and permitted users

• The Service is intended for internal business use.
• You may add users up to the number purchased under your subscription. Additional users require additional seat fees.
• You are responsible for ensuring all users you provision comply with these Terms.

3. Subscription, billing, and trial

• Free Trial: The trial is limited in duration and usage as displayed in your plan.
• Billing: Paid subscriptions are billed in advance. We use Stripe to process subscription payments.
• Automatic renewal: Subscriptions renew automatically unless canceled before the renewal date. Cancellation takes effect at the end of the current billing period.
• Cancellation and refunds: You can cancel anytime, and you’ll keep access until the end of your billing period. We’re sorry, but we don’t offer refunds.

4. Service availability and changes

We aim to keep the Service available, but we do not guarantee uninterrupted operation. We may change, suspend, or discontinue features at any time (including for maintenance, security, or performance), and we may impose reasonable usage limits.

5. Transactional communications and sending

6. Usage limits, rate limiting, and fair use

To protect the Service and maintain reliability, VendorMode enforces usage limits and rate limiting. This may include limits on PDF generation and transactional sending.

7. Customer content and ownership

• You retain ownership of content you upload or generate in the Service (“Customer Content”).
• You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the Service.
• You are responsible for the accuracy of quotes, invoices, and any content sent to your customers.

8. Prohibited activities

• Attempting to access data not intended for you or another customer.
• Probing, scanning, or testing the vulnerability of the Service without authorization.
• Introducing malware, disrupting the Service, or attempting denial-of-service attacks.
• Using the Service in violation of law, or to send spam or unlawful content.
• Reverse engineering, copying, or building a competing service from the Service.

9. Third-party services

The Service may integrate with or rely on third-party providers (for example: payment processing, email delivery, hosting, storage, analytics). Your use of third-party services may be subject to their terms and policies. We are not responsible for third-party services outside our control.

10. Confidentiality

Each party agrees to protect the other party’s confidential information and use it only as necessary to perform obligations under these Terms.

11. Termination and suspension

• You may stop using the Service at any time. You may cancel your subscription in your account settings (or where provided).
• We may suspend or terminate access if we believe you violated these Terms, exceeded usage limits abusively, or pose a security risk.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of liability

To the maximum extent permitted by law, VendorMode will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, data, or business interruption. Our total liability for any claims relating to the Service will not exceed the amount you paid to VendorMode for the Service in the three (3) months preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless VendorMode from claims arising out of your use of the Service, your Customer Content, or your violation of these Terms or law.

15. Governing law and regional terms

These Terms are intended to apply globally. Additional region-specific terms may apply depending on where you are located.

EEA/UK Addendum (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, mandatory consumer protections and data rights may apply. To the extent a provision conflicts with applicable law, applicable law controls.

• Data processing: Where we process personal data on your behalf, you act as controller and we act as processor for the Service data, unless stated otherwise.
• Transfer: Your data may be processed in countries outside your country of residence. We use appropriate safeguards where required.
• Limitation of liability: Nothing in these Terms limits liability where unlawful (including for certain statutory rights).

Canada Addendum (PIPEDA / CASL)

If you are located in Canada, applicable privacy and anti-spam laws may apply. VendorMode is intended for transactional communications only (quotes/invoices/PDFs and essential account notices).

• Consent: You represent you have lawful authority to contact your recipients and include their information in the Service.
• Transactional focus: The Service is not intended for promotional or marketing blasts.

16. Changes to these Terms

We may update these Terms from time to time. Changes are effective when posted. If changes are material, we may provide notice through the Service or by email. Continued use after changes become effective constitutes acceptance.

17. Contact

Questions about these Terms can be sent to: [email protected]

This document is provided for informational purposes and does not constitute legal advice. You should consult counsel to tailor these terms for your specific business and jurisdiction.